Frequently Asked Questions

Find answers to frequently asked questions about membership, payments, and shipping.

How do I become a member?

Anyone over the age of 19 can become a member of Chronic Vapes Online for free. Click the user icon on the top right and register via Google / Email to start shopping on our website.

Who is eligible to shop on Chronic Vapes Online?

Anyone over 19 years of age and who residing in Canada can make a purchase through ChronicVapesOnline.ca.

How do I pay for my order?

All items must be paid for with Interac E-Transfer. Once payment is received orders will be processed and sent out promptly.

Payments are usually accepted within 12-24 hours. Weekends may take longer. Please be patient there is no need to ask us when we will accept your payment.

Which payment methods are accepted?

At this moment we only accept payments via Interac E-transfer. We are working on adding more payment options very soon!

How long do I have to make the payment?

Payment must be received within 24 hours. Failure to pay will result in your account being disabled and your IP being banned from the site. If you have any issues paying please contact us immediately. If you accidentally make an order contact us immediately.

Is tax included in the price?

Yes, GST (5%) is included in product prices.

Where are the payment instructions?

You can find your eTransfer payment instructions in 3 places:

1) Once order has been placed the order confirmation page will have all the details of E-transfer including email, name, amount, secret question, and secret answer.

2) Your email inbox. We’ll email you payment instructions, which will be at the top of your email receipt.

Note: To ensure proper delivery of our emails:

  • Add orders@chronicvapesonline.ca to your address book.
  • Check your spam or junk folder, and mark our email(s) as “not spam”.
  • If you use gmail, be sure to check your Social and Promotion tabs.
3) Your My Account area
Go to: https://chronicvapesonline.com/my-account/orders and click the “View Receipt” button.

How do I send an Interac E-transfer

If you use online banking with a Canadian bank or credit union, then sending an Interac E-transfer takes just a minute.

Google is a great tool and if you search “your bank name” + Interac E-transfer in Google, you should easily find instructions on how to send a transfer with the financial institution of your choice.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

Accordion Panel

Our operations team is usually online Monday – Friday to update orders once payment has been accepted. However at certain times due to large volume or on the weekends you payment might be accepted and the order status is still not updated. Worry not, it will be updated as soon as someone from the Chronic Vapes team gets to it. Once the order has been shipped you will receive an email with the tracking no.

How do you package the shipments?

Each order is checked carefully for quality and accuracy, and then packed in a discrete manner for transit with Canada Post.

All flower is double vacuum sealed so the package won’t have any smell at all!

What if I need to change my shipping address?

We understand that it sometimes shipping address can have typos or inaccurate information accidentally. If this happens please reach out to us via live chat support or the Contact Us form. We will update the address as long as the order has not been shipped out. Please do understand that once the order has been shipped it is out of our power to change address of a shipment.

What days do you ship?

We ship Monday, Wednesday and Friday. Due to volume we can no longer ship 5 days a week. We made this change to provide better service to our customers.

Do you ship outside of Canada?

Currently we do not ship outside of Canada.

What are the shipping fees?

We currently offer 2 tiers of shipping.

1. Free shipping on all orders over $200.
2. 20$ flat rate shipping for all orders under $200.

How long does it take to deliver?

All our orders are shipped via Canada Post Xpress. This usually takes about 4-5 business days once shipment has been picked up by Canada Post. Please check the email with tracking no for up to date shipping information and any delays on shipment due to Canada Post.

What happens if I don't receive my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 3 weeks to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a replacement package, free of charge. If a package tracking says its “delivered” there is nothing we can do unfortunately. If this is a real concern we recommend you upgrade to the “signature” option to make sure you are the only person who can receive your package.

Does your product contain Vitamine E Acetate?

Chronic Vapes strives to provide all our customers with safe, additive free vape products. That is our guarantee to all our customers. All our main brands carried on the website includes lab test results. Please message us via Live Chat or Contact form if you have any questions!

What happens if the item I ordered is out of stock?

This rarely happens but if it does its usually that the cartridge we have in stock upon visual inspection is leaking or not fully filled. In these situations we will make a substitution. Usually we just send a 2nd unit of something else you ordered but at times that is not possible so we make a substitution as best as possible; so that means a Sativa cart gets substituted for another Sativa cart and so on. Again this is VERY RARE and does not happen very often. We are sorry for the inconvenience this may cause.

My cartridge has crystallized. What do I do?

For full details on this please consult via the Contact form below.

What if the vape pens and cartridges are faulty?

Faulty pens/cartridges are replaced with your following order if there is enough evidence that it was in fact faulty upon arrival. Unfortunately, pens and cartridges that have been delivered for longer than 3 business days are not refundable or replaceable.

You may also have to send us back the cartridge or pen along with packaging so that we can provide it to the manufacturer. Unfortunately we can not reimburse your return costs. Return address will be provided.

Thank you for your understanding. Please contact us to find out more.

Still have a question?

Please contact us for more information.

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